Missing Subscription item and not getting discount to new books being sent my way.

[Gon]

Join multiple Subs last month. Pathfinder Rulebook, Lost Omens, Adventure Path, and Adventure. I am not showing any indication that I will be getting the Players Guide, it’s jumping right to Bestiary 3. And the next Adventure Path book being sent to me, it was added to to order 31427376, is not showing a discount to the book.
I would have preferred that the APG to have been shipped with the first batch of books I got yesterday as it’s been out for some time now. But would have thought it would have been added to the same order that the adventure book is now coming in with.
Thanks for looking into this.

[Joan H.]

Hi Gon,

Thank you so much for your patience as we work through our backlog. I'm so sorry that your Advanced Player's Guide did not generate. It was due to the hold up of this book that your Adventure Path books did not receive the Paizo Advantage discount. I have refunded the overcharge for your two Adventure Paths to your store credit, and applied it to a new order for the APG, with your shipping waived. Let me know if you'd like me to process your order for shipping or cancel it and I would be happy to help either way. Thanks again for your patience!

[Gon]

Joan H. wrote:

Hi Gon,

Thank you so much for your patience as we work through our backlog. I'm so sorry that your Advanced Player's Guide did not generate. It was due to the hold up of this book that your Adventure Path books did not receive the Paizo Advantage discount. I have refunded the overcharge for your two Adventure Paths to your store credit, and applied it to a new order for the APG, with your shipping waived. Let me know if you'd like me to process your order for shipping or cancel it and I would be happy to help either way. Thanks again for your patience!

Will I get the discount applied to the APG and to books going forward now that it is being sent? And will I be getting the PDF?

EDIT, And the order is saying "Pending Canceled" What does that mean? :o

[Joan H.]

Hi Gon,

I had set your order up as pending but since it looks like you do want your missing books I have set them up to ship out today or tomorrow. I generated your Lost Omens: Legends book as well so that you can benefit from the Paizo Advantage discount. You will see the PDFs in your digital library once your books ship, and they'll generate automatically with the discount moving forward. Thanks again for your patience!