Piazo Rulebook subscription

[Caderley]

Hi,
I've been subscribed to the Pathfinder Rulebook Subscription since Feb 23 2020 but I have not yet received the Pathfinder 2 Bestiary 2 rulebook.
There is no indication of it ever being sent or even ordered on my account.
I have recently received the Advanced Players Guide for Pathfinder 2 which is indicated to have been released after the Bestiary 2 rulebook.
Is there any reason that I have not got the Bestiary 2 book?
Thanks.

[Caderley]

Caderley wrote:

Hi,

I've been subscribed to the Pathfinder Rulebook Subscription since Feb 23 2020 but I have not yet received the Pathfinder 2 Bestiary 2 rulebook.
There is no indication of it ever being sent or even ordered on my account.
I have recently received the Advanced Players Guide for Pathfinder 2 which is indicated to have been released after the Bestiary 2 rulebook.
Is there any reason that I have not got the Bestiary 2 book?
Thanks.

By the looks of the reply's to other posts is appears that Customer Service is taking over a month to reply to any post here.

Do I need to order this book manually?
And if so, What is the point of having the subscription in the first place if you can't send out the books in a timely fashion?

[Joan H.]

Hi Caderley,

Thank you so much for your patience as we work through our backlog. I'm so sorry that your Bestiary 2 never shipped. Did you end up ordering this book separately or did you still want to order the book? I would be happy to set you up a new book with complimentary shipping if you'd still like to receive it. Let me know and I am happy to help!

[Caderley]

Joan H. wrote:

Hi Caderley,

Thank you so much for your patience as we work through our backlog. I'm so sorry that your Bestiary 2 never shipped. Did you end up ordering this book separately or did you still want to order the book? I would be happy to set you up a new book with complimentary shipping if you'd still like to receive it. Let me know and I am happy to help!

Hi Joan,

I didn't order the book after all. I read through a few more post's and realized that you were working through your backlog, and that I shouldn't have "bumped" my post. =)
I would appreciate it if you could send out the Bestiary 2 for me as soon as possible.
Thanks for your time,
Cad.

[Joan H.]

I've set up your order and it should ship out today or tomorrow!