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In an attempt to better-support Paizo through the pandemic, I initiated 3 subscriptions at the beginning of July. Even assuming a large GenCon order cycle, GenCon is more than a week in the rear-view mirror and all of my subs are still sitting in Sidecart.
Looking at the various threads in this forum isn't exactly inspiring confidence, either. Are subscriptions no longer the best vehicle for supporting Paizo and getting product ASAP?
COVID be damned, I'm hoping to see Paizo's success continue to climb. But I have to say, things like this and the Customer Service forum threads in general aren't creating optimistic feelings. I'm really hoping a get-well-plan is in place and things improve soon.
Hi BPorter,
Thank you so much for your patience as we work through our backlog. I'm so sorry that we were not able to assist you sooner. When your items were sent to your sidecart, they were slated to wait for your next subscription, which meant they skipped July and waited for August. I apologize that this was not clear at the time you placed your order for your subscriptions. Additionally, while the majority of the time subscription orders are out the door in advance of the street date, extenuating circumstances can cause us to run over the estimated timelines we share with subscribers. This was the case with both July and August subscriptions.
Again, I apologize for the delay, and please let me know if you have any other questions or concerns.