Order 20658045 from Paizocon


Customer Service

Grand Lodge

I'm sorry to post about this here after I've already emailed about it, but I don't want to lose the order.

I ordered this back at Paizo con and it shipped in 3 phases, 2 phases worked perfectly, the third for some reason failed to charge, so it went back to an even older, already expired payment method and when I told it to retry on the then current card, it tried that older payment method instead.

Now in July that card was deactivated by my bank and I was issued a new one. So now Paizo says I currently have 4 payment methods on files but only the most recent one will actually work. I've tried updating the payment method but that seems only to allow changing the expiration date. Can you remove all the expired cards from my account and run my current orders on the only current card. I have this one, a subscription payment, (31871401) and a humble bundle book order (31523363) all pending, only one showing the correct payment method.

Grand Lodge

The orders finally went through correctly. Thank you.

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