Hi,
I am new to subscriptions at Paizo and I am sorry to clog customer service with what might be a silly question.
I just subscribed to the Lost Omens and Rulebook product lines on Monday the 27th and noticed that while the APG was added to My Downloads on Thursday the 30th the Lost Omens: Legends wasn't. Both products appear on my Sidecart and I haven't received any e-mails. Also, on the July 2020 New Releases and Subscription Shipping thread:
I went through the following products and looked for subscriber copies of the following books which were not in sidecarts and not marked as having been processed for shipping & fulfilled, and added the corresponding PDF to the customer's digital asset. Unfortunately this is a product search and not a person search, so folks who have subscribed to multiple lines may have gotten multiple notifications for the various PDFs.
PZO7114 Starfinder Starship Operations Manual
PZO7230 Starfinder Adventure Path #30: Puppets Without Strings (The Threefold Conspiracy 6 of 6)
PZO2105 Pathfinder Advanced Player's Guide + Special Edition
PZO9306 Pathfinder Lost Omens: Legends
PZO90157 Pathfinder Adventure Path #157: Devil at the Dreaming Palace (Agents of Edgewatch 1 of 6)
Thanks in advance,
Yawar
Hi Yawar,
Thank you so much for your patience as we have had a large influx of messages. I have gone ahead and generated your sidecart order to a new order. I went ahead and granted you First Ten shipping since the delay was due to our Customer Service backlog. In the interim, I have granted you Lost Omens: Legends and it should now be available in your digital library.