Changing Payment Method


Customer Service

The Exchange

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Why can I not change my payment method?

My old card is expired. I can add a new card, but I cannot figure out any way to tell the website/system to use that new method.

Can anyone help?

Customer Service Representative

Hi Zandari,

Thank you so much for your patience as we have had a large influx of messages. It looks like you were able to switch over your payment method but I apologize that our system gave you some trouble with that process. When you change your payment method, our system will automatically use the updated payment the next time it attempts your order.

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