Hello,
The other month there was a problem with receiving my subscriptions in particular Extinction Curse 3 and Threefold Conspiracy 2 where you sent out replacements.
I have just received your email saying you are also now sending out replacements for Extinction Curse 4 and Threefold Conspiracy 3. I think with the understandable lag in responding to emails we keep getting our wires crossed. I have never reported Extinction Curse 4 and Threefold Conspiracy 3 as being unreceived and in fact I have received them. Any chance of stopping these duplicates being sent out? I have no problem if it delays the other elements of the order.
Regards
Hello Helvellyn,
I'm sorry about the miscommunication there! Thank you for letting us know. I wasn't able to stop the duplicates from shipping out, but that is our mistake, so please keep the mistaken replacements with our apologies. We'll take a look at what we can do better to avoid this considering our current backlog.