Hello, I purchased Bestiary 2 during spring sale and received an email from Sara Marie temporarily suspending my PDF until subscriptions began sending out. I currently don't have the PDF in my downloads still.
Can someone unsuspend my download? Also I believe this will be done for others as well since I saw at least one user on paizocon discord have the same issue.
Order #20288845
Many thanks!!
If needed here's the original email message:
(April 1st)
Dear Pathfinder,During our Spring PDF Sale, you were able to purchase the Bestiary 2 PDF, which does not release until May 27, 2020. We have temporarily suspended your digital asset and it will be made available to you in May when we begin fulfilling subscriber orders, estimated between May 11th - May 22nd, 2020.
The Pathfinder team has worked incredibly hard to make Bestiary 2 and we’re so proud of all of the great work that has gone into the development of this book. Out of respect for the myriad creators that worked to bring you these fantastical creatures, we would like to ask just one favor from you. If you have already downloaded the book, please do not release any spoilers. We want everyone to feel the joy of cracking open their book or the anticipation of downloading their PDF, and we ask for your support in preserving that today. Thank you for your support and we hope you are able to stay safe and keep on gaming.
If you have any further questions or concerns about your order, please let us know!
Sara Marie
Customer Service & Community
7120 185th Ave NE Ste 120
Redmond, WA 98052-0577
Phone: (425) 250-0800
Fax: (425) 250-0801
Email: customer.service@paizo.com
That is interesting. Are you a subscriber or this one time purchase?
This was resolved, Thanks!