| CitSwamp |
I have recently received a notification that my order 24340772 was returned to sender.
The address I have on file does not contain my apartment number, and every attempt I have made to change my address to include it does not seem to actually update or change the address on file.
I have another order that I am now expecting to receive similar notifications for.
Order# 24229021
| Sam Phelan Customer Service Representative |
Hello CitSwamp,
In addition to adding the apartment number to the address (this may be most easily done by inputting your address from scratch again), make sure that you go to your "My Subscriptions" page and make the address with the apartment number your default or future subscriptions.
We have set up a replacement in your sidecart, so as long as your new default is up to date, we can get a replacement going to the right place! If you are continuing to have difficulties getting that information added to your address, we can do that from our end provided the necessary information as well! I'd certainly like to get that replacement sent out to you before your next subscription shipment, so please let us know when you have added the apartment number added or if you need help in adding it.
Please let us know what you need! Thank you!