Subscription question

[rwire]

Hello,

I started a Starfinder module subscription back in March (order #24790100) and chose the receive The Threefold Conspiracy - The Chimera Mystery (book 1) as my first order. Long story short there was an issue with fulfilling the order (sat in pending for 2 months) and it didn't go through until recently. The June subscription module is book 4 so the question is since my order sat in pending for April and May and didn't receive book 2 and 3 should I just order them separately? I don't want to until I'm sure that my next subscription item will be.

Thank you.

[Sam Phelan]

Hello rwire,

I'm sorry that the delayed subscription volume caused these problems for you! I see that you ordered all the volumes you were missing separately. I connected these to your subscription so you should now have the free PDFs on your account! It appears that your subscription is functioning normally now, so I don't suspect this issue to continue for future volumes.

As an additional apology I have waived the shipping costs on the current volume being sent to you! Please enjoy both the physical and digital copies of all the books! Thank you!

[rwire]

Sam Phelan wrote:

Hello rwire,

I'm sorry that the delayed subscription volume caused these problems for you! I see that you ordered all the volumes you were missing separately. I connected these to your subscription so you should now have the free PDFs on your account! It appears that your subscription is functioning normally now, so I don't suspect this issue to continue for future volumes.

As an additional apology I have waived the shipping costs on the current volume being sent to you! Please enjoy both the physical and digital copies of all the books! Thank you!

Thank you. I appreciate you doing this. It was unexpected but very much appreciated. Can't wait to run this :)