Paizo Customer support behind or under backload?

[HawkOfMay]

I've been trying to get some ( hopefully simple ) help with my order for about a week now with no response.

In the past I've found Paizo to have a very quick turn around with support requests so this stands out as an anomaly for me.

thanks,

[David knott 242]

See this thread.

[John Mangrum]

There's currently about a month-long backlog.

[Joan H.]

Hi HawkOfMay,

Thanks so much for your patience. It looks like our warehouse was able to get your payment method switched over and your order shipped out. I have removed your old payment methods from your account. Thanks for your patience!