
Moo_Cow |

I was wondering if I can combine my two items into one shipment so I'm not paying shipping twice? I know one of the items isn't out yet but can the one that is just ship with it when it comes out? Also, like, $10 to ship a single shirt is a bit asinine. Considering I have to pay shipping for each item I was only able to pick one option for both.

Alice042 |
Cool, thanks for nothing. Y'know, a simple option to cancel an order would be very effing nice because otherwise I'd rather of just not bought the shirt at all. But yeah, thanks for ripping me off with insane shipping charges.
Yeah there shipping charges are wild. I place my first order with them and it's $13 for shipping one item. Which is literally half the cost of the item I got. Shipping a t-shirt should cost maybe $4. I'm attempting to cancel my order with them because only after I ordered did it tell me that the item I ordered is not in stock and will not be for the foreseeable future. I have attempted to contact them by both phone, email, and on here to cancel my order and they won't respond to me yet I see that they have responded to other people about their orders. This has been my first experience with them and so far it is not a good one

Joan H. Customer Service Representative |

Hi Moo_Cow,
Thanks so much for your patience as we are currently working through a large backlog of messages. I sincerely apologize for the delay in communication. Our office and warehouse are currently undergoing procedures to protect our staff and our communities during the COVID-19 pandemic in Washington state.
I have gone ahead and refunded the shipping cost on the shirt, as you had requested a cancellation due to the cost of shipping. If instead you would like a refund on your order altogether, you can refuse your package at the door or "return to sender" and we would be happy to process a return for you. Our shipping prices are automatically set and adjusted by our system for your order based off of USPS pricing. We charge slightly more to cover the cost of packaging and handling by our warehouse staff, but never profit from shipping costs.
I can see one item still unshipped from your order. I have moved it to order 26196476 and suspended shipment on the item. I can either cancel the order or have our warehouse ship it out. Just let me know how you would like to proceed!