Please hold this order until next month's subscription shipment.
I just received an email notifying me that this is shipping even though I specifically asked for it to be held two weeks ago.
It has been yet another week without reply.
The lack of customer service attention on this and several other customer service threads is extremely concerning.
Hi Arc,
I apologize we weren't able to get to your request in time due to our large backlog of messages. I have refunded the shipping costs for you since this was due to a delay in communication. If you would like the entire order returned, please refuse the package at the door or "return to sender" and we would be happy to issue a refund for the order.
Our forums are addressed on a first-come, first-served basis. Replying to your own forum post bumps it back to the bottom of the queue. The best way to follow up on the Customer Service forums is to start a new thread and link back to the first one. Thanks for your patience!