Can't checkout

[TeneSicarius]

I've got the items in my cart, go to checkout, fill in all the information, then hit the button to purchase. I look at my bank account and see that I've been charged for it. And yet, the items are still listed as being in my cart, and several days later the payment is refunded/cancelled. I'm just trying to buy an adventure path, why is it not working?

[Joana]

Most likely, your payment method is being declined because the billing address you've entered at Paizo doesn't match the billing address your bank has on file. Paizo's anti-fraud software can be picky. Try looking up the address on your account at your bank/card issuer and entering it in your Paizo account exactly the same way.

If it's already the same, then you'll have to wait on Customer Service to check under the hood, but most cases like yours have to do with the address verification system.

[Joan H.]

Hi TeneSicarius,

Thank you so much for your patience. Looking through your account, it does indeed look like the problem is with the billing address provided not matching the billing address your bank has on file. More details about our billing process can be found here: http://paizo.com/paizo/faq#v5748eaic9n0t

[Sara Marie]

I apologize that it has taken so long for assistance with your account. It looks like there may also be an issue with checkout that was affecting your shopping cart in addition to the AVS failure noted in the forum response to your thread. If you would still like to make a purchase with Paizo, can you let me know what you should have or wanted to purchase so I can straighten your account out? I have also sent an email in case you'd prefer to respond via email.

~sara marie