order 18677691

[Nockthar]

Hello, my order 18677691 of Pathfinder Adventure Path #153: Life's Long Shadows (Extinction Curse 3 of 6) still hasn't been delivered in France and it says (Shipped Mar 13, 2020 (package 3275600))
Do you have information on an international transit problem?

Thanks for the time

Marc

[Virginia J.]

Hi Nockthar!

Thank you so much for your patience! Looking at the shipping date and the delivery estimation, the latest date it should arrive is May 5th. Because of COVID-19, there may indeed be a delay in shipping once it leaves our warehouse. If you haven't received it by then, let us know.

[Nockthar]

Hello, the delivery still hasn't happened, and neither has volume 4. I also notice that BBE, the french pathfinder publisher hasn't listed these same books in import vo, you can maybe join them to know if they know where their deliveries are.

[Joan H.]

Hi Nockthar,

Due to the current situation with COVID-19 and various restrictions and protective measures put in place by each country, some international orders are being delivered beyond their shipping estimate. We've had people report packages shipping to international addresses arriving up to two months after the latest expected delivery estimate. You can join the conversation and find out more on international shipping here. Thank you for your continued patience!

[Nockthar]

Hi, i just get the book n°1 of the AP "agents of edgewatch" and the book "the slithering", but no news about the book 4 and 6 of the AP "extinction curses". The book 3 has arrived at the end of may, I forgot to post a message here, sorry.

[Joan H.]

Hi Nockthar,

Were you able to receive books 4 and 6 of the Extinction Curse Adventure Path? If not, please let me know and I'd be happy to investigate further.

[Nockthar]

Joan H. wrote:

Hi Nockthar,

Were you able to receive books 4 and 6 of the Extinction Curse Adventure Path? If not, please let me know and I'd be happy to investigate further.

No, but I got books 1 and 2 from the agents of edgewatch AP, so I think they got lost on the way.

[Joan H.]

Hi Nockthar,

I'm so sorry about that! I have set up a replacement for each of those books in your sidecart to ship out with your next subscription order. Thanks for your patience!

[Nockthar]

I hope it's not too late but you can cancel them, the 2 books have been delivered today, the packaging has suffered a lot but the books are ok.

Thank you for the reactivity and for such a good after-sales service.

[Joan H.]

Thank you for letting us know - those books must have had quite the journey! I'm glad you were able to receive them and I've cancelled the replacement books in your sidecart.