My March Subscription Order, #18576373, is still on hiatus. At this point, my concern isn't the book or PDF, rather that the bug in your system is still there. When processing the order, it appears the website refuses to pull out the tax from my store credit--despite my account being set up to use any store credit first. As you can see if you are able to pull up the order #, it's still trying to charge the $1.19 to the listed card, instead of pulling from the $14.44 I still have in credit.
I was hoping the bug would have been squashed prior to order spawning for April, but it doesn't look like that is going to be the case. I said in my last post about this issue, about three weeks ago, that I'd prefer to suspend my subscriptions starting this month if the bug wasn't fixed. I know it's an easy, 30-second fix once the order process actually fails and a customer service member goes in to the account manually. But until the bug in the system itself is fixed I just don't see the point of continuing with my orders; they will continue to fail and it gets frustrating having to deal with this every month.
Either way, at this point it doesn't matter. I don't have quite enough store credit left to cover the April subscription. I'd love to buy more store credit, but I use Visa or MasterCard pre-paid gift cards to purchase the Paizo store credit. To buy those pre-paids I must use my checkbook, and I can only do that at a store in-person. (It appears I can't use PayPal to buy pre-paid Visa or MasterCard gift cards online). I'm blessed to be in a position right now where I don't have to go into a store (or anywhere public for work) during this Covid-19 outbreak; I plan to take full advantage of that as long as I can.
So please put a hold on all my subscriptions. I plan to pick them up as soon as your team can fix the bug in the system that's causing the problem, and as soon as things get safe enough for me to enter a store again without fear so I can buy a pre-paid to purchase enough Paizo credit for April.
Thank you in advance.
Hello Pigraven!
I'm really sorry about all of the hiccups with our site. I've suspended your subscriptions, and just let us know when you would like them reactivated.