Order #15592505

[Damanta]

Hi,

This order was shipped februari 21, with an estimated 4-36 days in transit. It has not arrived yet.
As an international order I did not get a tracking number, but maybe you can check where it's currently at?

[Virginia J.]

Hi Damanta!

Looking at the order, the expected delivery date is April 14th. Once it leaves the US, we unfortunately do not know its status, and the delivery services may be delayed because of the current COVID-19 situation. If you don't receive it by the middle of April, let us know and we'll get to work on fixing it up.

[Damanta]

Hi,

I decided to give it an extra couple of days, but it's now may 2nd and the order still hasn't arrived.

Is there really no way there is a tracking number or something that I can use to contact customs to see if they are holding it up?

On the same subject, order 18556095 also hasn't arrived yet, which was sent march 9th.

[Sam Phelan]

Hello Damanta,

There is really no tracking information available for this shipping method going internationally. UPS is the only service which provides us tracking numbers for international orders. As Virginia mentioned, international orders can already have up to a 36 business day estimate to reach their destination. We are certainly receiving communication that Covid-19 is impacting the lives and jobs of postal workers, and restrictions across the world could impact your local situation.

As we are already past the estimation for both of your orders, I am going to set up a replacement for your missing packages in your next subscription shipment. Thank you for your patience giving the original further time to arrive. Keep an eye out for the original however, as if it arrives it could give us a good idea about how long delays are.

[Damanta]

I will post here when (if) I receive the original two orders. I'm suspecting our customs of having them.

Thank you for the excellent customer service.

[Damanta]

I just received a mail that it arrived back at your warehouse and a replacement is set up.
Since the replacement was already send, I don't think it's necessary to have another replacement.

Was there a reason given for the return?

[Sam Phelan]

Hello Damanta,

If you receive double replacements, that's our mistake and feel free to hang onto them. Alternatively you can write "return to sender" on the second one that arrives and put it back into the post for it to come back to us. We typically check for an already made replacement before we make a new one when we process returns, but mistakes happen!

I'm sorry for any inconvenience, if you have any further questions or concerns, please let us know. Thank you!

[Damanta]

Hi Sam,

I received part of the original replacement and part of the second replacement today.

I've received book 1, book 2 and the skittermander from the first replacement, but without the regular subscription book 4 that was shipped alongside it.
From the second replacement I received book 1, which is very fortunate because the first replacement was really badly handled and book 1 has a bend in it, and would be missing the replacement skittermander and book 5 as regular.

Envelope conditions
Bent spine of book 1

As for dates: replacement 1 was shipped may 11th, and replacement 2 was shipped june 9th.

Still on its way would then be book 4 from may 11th, skittermander and book 5 from june 9th.

So for now no actions needed, just wanted to update with the current state.

(edited to remove adress from photos)

[Damanta]

And book 2 from order 18556095 arrived. This one also in a damaged state, but the replacement that arrived yesterday was in a good condition.

Envelope crease and book
Close up of the book

This shipment was dated as shipped on march 16th, so 3 months and 3 days traveltime.

[Damanta]

Book 4 and book 5 arrived today. So the only missing piece is the poor skittermander from the june 9th shipment.

Feels like our postal services (or our customs) are starting to get their backlog worked away.

[Damanta]

And the skittermander also arrived.

My wife is now torn between keeping it and having purple skittertwins, or donating it to our Venture Captain for the next time there's a charity raffle during PFS/SFS convention.

[Sam Phelan]

Hello Damanta,

I'm glad to hear that everythign seems to be arriving, and that the replacement we set will at least work out to account for the damage received on the first book that arrived. If there's anything else still missing or damaged, please let us know. Thank you!