Hello,
On March 14th I submitted a signed parental consent form to the customer service email address so I can complete the PFS ID registration process for my son. I received the auto-response about customer service working remotely, but haven't had any other contact since then.
Is there an estimate on how long it will take to complete this process? My son won't have a PFS ID number until then, and the game we played in together over the weekend won't be reported either.
I certainly understand the unique situation we're all in due to COVID-19. I'm just wondering what I should expect; this is my first time registering one of my children for PFS.
Thanks to all of you for all of your hard work and service to the Paizo community!
Hello jasonm777,
Our team does have an email backlog that is currently slowing down our response times, but we should be reaching emails received on the 14th soon! When we do, the email address attached to the child's account will receive a verification email that will help them complete account creation. You should be able to use the account soon to receive a PFS ID number, but remember that you don't have to register the number to an account for the games to be recorded, and you can ask your local GM to reserve a PFS number on your behalf that you could always add to the account later.
I'll ensure we activate and get back to you soon. If you have any questions or concerns, please let us know. Thank you!
We received the account activation email and completed the process. Thank you very much for your response and assistance! Stay healthy and safe!
Also, just to clarify - I had sent an email and posted here in the forum. My request has been resolved, so you can clear both of them off your list. Thanks again!
I am in the same boat with my Son's account. Can I add here or do I need to start a new threat specific to our case? I have not received any response to our email and form submitted.