Order 18039715 - did not start new subscription with selected item


Customer Service


Pathfinder Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

I added the Pathfinder Pawns subscription to my list of subscriptions on Wednesday, March 4 (under order # 15149863), and selected the option to start with the Pathfinder Bestiary Pawn Box. I don't see the starting product specified anywhere in that order, so it's certainly possible this was user error on my part. It looks like as of today it's still an option for the first product to start the subscription, so presumably I didn't miss a cutoff or something.

On Sunday, my subscriptions auto-generated with the Pathfinder Age of Ashes Pawn Collection, but did not include the Pathfinder Bestiary Pawn Box.

Could someone please add the Pathfinder Bestiary Pawn Box subscription purchase to my order? I'd like it processed under the subscription for the PDF.

Thanks!

Customer Service Representative

Hello RicoTheBold,

It looks like a technical issue was holding up your Bestiary Pawn Box in the Abyss. I have gone ahead and moved it safely into your subscription order. Just to double check, did you want to keep your Age of Ashes Pawns in the order? Let me know! Thanks for your patience!


Pathfinder Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Joan H. wrote:

Hello RicoTheBold,

It looks like a technical issue was holding up your Bestiary Pawn Box in the Abyss. I have gone ahead and moved it safely into your subscription order. Just to double check, did you want to keep your Age of Ashes Pawns in the order? Let me know! Thanks for your patience!

Yes, I'm happy to keep the Age of Ashes pawns in the order - I did sign up for a subscription, after all.

Thanks for double checking, and for taking care of this!

Customer Service Representative

Perfect, we're all set then! Thanks RicoTheBold!

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