Hello Paizo,
Order #7520220 needs to be cancelled.
Paizo re-charged my card this morning without authorization. I placed this order back on February 14th and never had any progress on it, so i attempted reaching out for weeks. No one ever answered your phone line and no one responded to the email i sent. I finally received a generic email yesterday saying that my payment method was declined and that unless i re-authorize you to use a new payment method my order would be cancelled.
Due to this, i went ahead and placed a new order with an updated payment method. (Planning on letting the old order cancel itself) Unfortunately today i received a notification that i had been charged for both the cancelled order and my new order to my updated payment method. These orders are duplicates, and as much as i love Pathfinder materials, I do not want 10 items duplicated, and i especially do not want an $80 charge i did not authorize.
Please cancel order #7520220 and remove the charge from my card. Guys, I have been a GM for 5 years now and love your products, but the experience i am having with your customer service being unavailable and having a duplicate charge is really disappointing me.
Thank you.
