Order 13447477


Customer Service


I was hoping someone could provide some clarification as to the shipping methods being used for my order. It is coming in 2 packages...1 via "Standard Postal Delivery" (4 lbs) and the other via "USPS Priority Mail" (5 lbs). All items are subscription items and my shipping choice is "Cheapest Possible".

Two questions:

1. Why is one package coming via USPS PM at a premium cost?
2. Why will the USPS PM package not have tracking? (Noted as "Not trackable")

Thanks in advance, AJC

Customer Service Representative

Hi AJC,

Two great questions. The Bestiary Battle Cards are a bit of a beast themselves. The box is large and juuuuuust heavy enough that it can't be sent via standard post.

We are not able to provide tracking on USPS Priority Mail simply because it is not a feature that our software currently supports. While it is something we'd love to be able to provide, it is not something our tech team is currently able to add into their workflow.

If you have any other questions let me know!


Thanks Joan. Can you only provide tracking info for UPS-related shipping services?

Customer Service Representative

You're welcome! And that is correct, UPS is the only method we are able to provide tracking for.


Thanks for confirming.

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