Order 8836586

[Jib916]

Hello.

I bought a 4 day badge using store credit, and not sure if it went through. (Though It did take store credit out of my account) There is also some weirdness that it says order was placed 11/24/2019 when it was placed today 2/7/2020.

Thanks in Advance.

[Jib916]

* A 4 Day badge For PaizoCon

[Joan H.]

Hi Jib916 thanks for your patience. It looks like your cart was in an error state. Our code roll fixed it just now, and I was able to move your PaizoCon bade over to a new order. I also see a PaizoCon banquet ticket here. Did you want to use store credit for both of these items?

[Jib916]

Yes please :)

Thanks Joan <3

[Joan H.]

Great, that is all squared away with order 16038952. See you at PaizoCon!

[Jib916]

Hey Joan.

Still seems to be some weirdness. It is trying to charge my bank card rather than take out store credit.

I can transfer money in my account (So it does not get declined) if you need me too, though I would still prefer to use store credit if possible!

Thanks in advance!

[Joan H.]

Oh no! I'm so sorry about that. I have gone ahead and unset your payment method from this order. I'll have the warehouse try to ship this once they're back in tomorrow. Hopefully we can force this order through on your available store credit, and I'll ping the tech team to take a look at your account!

[Jib916]

No worries. :)

I should note that there has been issues with my store credit the last subscription order I had (Jans order #8785135). Diego might more know about this to, as I talked to him over the phone about the order at the time. Perhaps this information can help the tech team.

Everything should be squared away now on my bank account (Visa Card) on file, so in the mean time (Especially if the tech team needs time to sort it out) its ok to just go ahead and charge the Paizocon Tickets/banquet on that card again. If you need to change my payment on my most recent subscription order 13535037 (Which also is using the store credit) to the bank card there is enough to cover that as well.

[Jib916]

Update - got an email for Subscription order 13535037 saying no valid payment. (Again this was the problem with order 8785135 last month involving store credit) , it is also saying I do not have a card on file (My payments show my Visa card is still linked there) (Edit I relinked payment in order , that might of fixed it?)

As said above. Feel free to charge both Paizocon 16038952 and Subscription 13535037 on Visa Card on file until the Store Credit problem gets sorted out.

Thanks :)

[Jib916]

Order 13535037 went through, though it charged both my bank card and took out store credit. The charge on my bank card is a hold/authorization, so in the next couple days if it finalizes, ill reach out to the team.

Please note that 16038952 (Paizcon Tickets) is still not resolved.

Sorry my orders have been causing so much trouble lately. :S

[Jib916]

This was taken care of.

Thank you Virginia, Joan and all the team. You all rock as usual!!

(The tech team might still want to check out the store credit issue , cause it was a bit weird this month too.)

Thanks again everyone , and hope to see you at Paizocon! :)