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I don't have the time to scour the forums like I used to, so I admit that I don't know the root cause of these delays. However, the fact that as a customer I'm being left in the dark after over a week is a red flag. That lack of clear communication to customers is not a good sign in the slightest. Call me cynical, but this is a common thing you see with companies going downhill. Then along come people defending it...
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They’ve had inventory and inclement weather among other things, most if not all of it was detailed in their January shipping thread (they maintain one for each month if you want to keep an eye on things).
As for not responding for a week, aside from being backed up, if you post again in your thread it bumps it back in the queue which is why this thread didn’t have a CS response yet. So with that and the above we have an unfortunate snag, jumping to it being an downward spiral after just one delay is a bit premature.
Mine was authorized on the 14th and took a good while too (curse you art book).
Hi Nightdrifter,
Your order was delayed a bit by our warehouse closure for inventory, as well as some holds at customs for January subscription items and a bout of inclement weather that impacted our operations. Customer Service does our best to be candid about the problems that may arise. We have an auto-reply set on our email, and I apologize that it was not as clear on the forums that we are working behind on a large backlog of messages. I apologize for the delay!