I was checking my collection of Pathfinder and Starfinder and I finally realized I had some missing issues despite being a subscribed for years. I checked my order history and saw that both orders 8081755 and 7859955 are listed as complete, but I haven't received any of the products listed there.
I know there was an issue regarding order 7859955 because the Crimson Throne collection sold out before the order was sent, but the rest of the order never got to me either.
I would like to know what you can do to help me receive these products. I am willing to pay for shipping again, but not for the products I have already paid.
Hello Vosantos,
Both of those orders were returned to us. On October 28th and November 7th 2019 we have records of sending you an email letting you know that these packages were returned to us as "Not Called for // Unclaimed". We can absolutely resend these back to you, and there will be additional charges associated with reshipping. Once we sent them out there's not much we can do to ensure they get to you, so whatever process that you use to claim them may need to be checked in with.