Cheers,
I placed this order on 12/16 (x-mas present for my son) Hoping to get email confirming that it's shipped, but alas... Logged in to check the order and I see the message about Paizo temporarily closing operations to handle warehouse inventory ;-(
Now I'm wondering when this will actually ship?
Any help?
Thanks
Hello senfer,
It looks like this item's product page indicates it's backorder, but also that it would ship in 1-5 business day processing time, which is some conflicting information even to me! Another estimate in our system indicates a potential 1-23 business day processing estimate. This means that it is coming form a supplier that may take up to 23 business days to get it to us so that we can ship it out to you. As business days do not include weekends or holidays, we are on the 15th business day and the 23rd business day would be January 22nd. Once the product comes in, we get it shipped out to your address, so right now we are at the stage of waiting to receive the product from the supplier.
Due to the conflicting information, I'm going to follow up with our store coordinator and see if I can get you a more exact estimate for when this item will ship out.
The warehouse inventory doesn't make this wait any longer for you, it just means that we were not shipping out products during this week.
If you have any further questions or concerns, please let us know. Thank you!
Ugh. I detect a disturbance in the force.
Sadly, I assumed the 1-23 days simply meant there would be extra time needed for processing/shipping due to the push prior to Christmas.
It would have been much clearer if the product's page would have had been flagged as "out of stock" or "on back order".
Thank you for your help Sam.
Hello Sam,
it's been 39+ days since I placed this order and now it's over the 23 "business" days as well. The order page still has Status: Pending.
I'm starting to feel rather foolish for waiting this long...
Would you happen to have an update from Paizo's supplier?
Thanks
Hello senfer,
Unfortunately I have not gotten a definitive on whether or not this is available. We were hopeful in getting it in based on information we were seeing from the supplier, but, given that this did not come in in the expected timeframe, and the product is now being treated as backordered, I think we are unfortunately at the point that I will cancel the order for you, you will not be charged, and we will treat the item as unavailable.
I'm really sorry for the hold-out on this item. Signs did indicate this would come in originally, and I'm not sure where the availability broke down. I also agree that our availability should be made much clearer to you, and the process of determining availability much clearer for us so we can communicate more readily with you. I do dislike that we have to just trust that what the supplier has available is true. I fully understand any frustration with the process. I don't want to make you wait for an indefinite future now that we have given the product its allotted time. If you have any further questions or concerns, please let me know.
Sam,
thank you for the update. Obviously not the outcome I was hoping for...
Sincerely,
Sefner