Hello Paizo,
I know it's Xmas Day so I do not expect an answer to this question today but I have to ask it or else I might forget to do so tomorrow or another day this week.
Anyway, I was attempting to buy the PDF-version of the "Lost Origins Character Guide" but when I checked out I receive an error message. I wish I had copied down or took a screenshot of it because I can't remember exactly what it said. The error I received was "Your debit/credit card has been declined!" or something similar. However, when I went to check on my bank account this debit card is tied to, I saw that there were 3 pending charges to "POS DEBIT PAIZO REDMOND WA" for the exact same amount as my order including the 10%-off promo code I used, which ended up being $22.04.
Since I was charged 3x for this problematic purchase, it appears that I have been charged $66.12 in total. Moreover, due to the error upon checkout I can't even download the PDF I was trying to order in the first place!
I have saved a screenshot of my debit card's webpage and obviously I do not want to post that here, even though I also censored any information other than the pending charges from Paizo. If you need this screenshot showing the problem, please let me know where to send it.
Again, I know that I probably won't get a reply for a day or two, and I don't expect this issue to be solved immediately. It does need to be addressed some time soon at any rate. How can you help me remedy this strange situation?
Thank you very much! Happy holidays and new years!
Hello koesherbacon,
The transactions you are seeing are not charges. They are authorizations or holds, which occur each time our card processor is asked to contact your bank to check if the card is good. When this happens, many banks choose to put a hold on the funds for the expected charge. However, because your card was declined, we cannot finalize these charges. Authorizations typically reverse a few days after they appear, when your bank chooses to release the funds.
Your card was declined because it did not pass the Address Verification System (AVS) check. This indicates that there is a discrepancy between the billing address entered for the card on Paizo.com and the billing address your bank has on file for the card. Please ensure that all of the information entered for the payment method is accurate and then try to submit the order again.
If you encounter any further difficulties, please let us know. Thank you!