Order 8127248


Customer Service

Scarab Sages

Order 8127248 - Advantage discount once again not applied to Starfinder AP. Please correct and issue credit to be applied to the next shipment.

Can this be fixed so that I'm not having to post in here for every month's shipment, please?

Thank you!

Customer Service Representative

Hello Teresake,

I have refunded the overcharge from Paizo Advantage not applying to your store credit and turned on the option for it to apply to your next subscription order. I am unsure what is going on with your Starfinder Adventure Path subscription not applying Paizo Advantage. When we generate the next set of orders, I'll take a look at yours right away to see if I can figure out what's going on with the underlying problem and fix that one.

Scarab Sages

Sam,

It looks like my account is still being stubborn. :) I just received my email for Order 8182863 and the discount is still not applying to Starfinder. I appreciate you looking into this!

Sam Phelan wrote:

Hello Teresake,

I have refunded the overcharge from Paizo Advantage not applying to your store credit and turned on the option for it to apply to your next subscription order. I am unsure what is going on with your Starfinder Adventure Path subscription not applying Paizo Advantage. When we generate the next set of orders, I'll take a look at yours right away to see if I can figure out what's going on with the underlying problem and fix that one.

Customer Service Representative

Hello Teresake,

I have fixed the discount issue for this order and fiddled with the subscription a bit in hopes of getting it to account for that discount going forward. I'm going to keep an eye out to see if others are having this issue and if its a problem with the Legacy setup, or something I can have the tech team look into for your sub specifically.

Thank you for your patience and if you have any further questions or concerns, please let us know.

Scarab Sages

Thank you for all of your help. :)

Sam Phelan wrote:

Hello Teresake,

I have fixed the discount issue for this order and fiddled with the subscription a bit in hopes of getting it to account for that discount going forward. I'm going to keep an eye out to see if others are having this issue and if its a problem with the Legacy setup, or something I can have the tech team look into for your sub specifically.

Thank you for your patience and if you have any further questions or concerns, please let us know.

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