I have sent an email last mont about my PFS complimentary subscription not activating and have yet to receive an answer.
My PFS subscription had not seem to get started as i didn't receive any of the starting PFS scenarios when they released.
You should now have access to all of the scenarios you should have received through your complimentary subscriptions. I'm sorry that the automatic process appears to be skipping you. We will look into that. If you have any questions or concerns, please let us know. Thank you!