| dallasthemad |
So my card was not working, and was declined. it was on the bottom of the screen so I pressed it a bunch of times thinking it was just my browser not responding. I then checked my bank after seeing it said it was declined. yet it says that it was pending. It ended up going through eventually. I just want to make sure i am not going to be charged 5 times for one pdf.
| Sam Phelan Customer Service Representative |
Hello dallasthemad,
What was happening was that your card was declined because it did not pass the Address Verification System (AVS) check. This indicates that there is a discrepancy between the billing address entered for the card on Paizo.com and the billing address your bank has on file for the card. You appear to have resolved this issue and the order was submitted successfully.
The multiple transactions you are seeing are not charges. They are authorizations or holds, which occur each time our card processor is asked to contact your bank to check if the card is good. When this happens, many banks choose to put a hold on the funds for the expected charge. However, because your card was declined, we cannot finalize these charges. Authorizations typically reverse a few days after they appear, when your bank chooses to release the funds. I have put in authorization reversal requests to ensure this is done promptly if they have not already disappeared. If you have any questions or concerns, please let us know. Thank you!