I have tried to purchase the Carrion Hill module pdf file 5 times over the last three days with three different devices (Laptop, phone, pc) and each time nothing happens. It refreshes the order page, charges my account, and keeps the pdf in my cart without giving it to me. I think the charges will drop off in a few days because they are still pending but I need this module ASAP so I can start learning it to run it in a few weeks. Please help!
Bump. Ive tried emailing, calling, and posting here. No replies. I need my money back and this damn module already
Hello Fendarel,
You haven't been charged for anything. Your card is being declined due to failing the address verification system. Usually this happens when the billing address attached to the card does not match what the bank has on file.
Each time you try to submit the order your bank gets pinged to make sure the card is valid. When that happens most banks will put a temporary hold on the funds, which can look like a pending transaction on your end. Because the card was declined we cannot finalize those authorizations. If not finalized authorizations expire and the holds are released. How long that takes is entirely up to your bank.