Ahoy hoy,
I don't suppose you'd mind holding this order until next week it would make things easier, back to school fees and what not.
Thanks! Have a great week!
Hopefully you're just really busy and this isn't a sign of your customer support slipping.
Usually you guys are all over this.
So, my shipment tried to ship but it apparently declined, I'm curious if that was because of failing the address or (most likely) not enough funds.
Either way I'd like it to ship next week, I'd it's failing because of the address thingy just email me what I need to do (and please confirm here that it was sent.
Have a great week, hopefully you get the reinforcements you need!
Hello Captain Yesterday,
I have suspended the order until the end of next week (I wasn't sure what day but it sounded like you may be waiting for a paycheck that are often at the end of the week). The decline we got was "General decline of the card. No other information provided by the issuing bank." This is a decline on your bank's end. They didn't give us anymore reason why they declined it. Usually if it is insufficient funds we get an insufficient funds decline. An address verification decline is a decline by our card processor and will tell us that is why it was declined.
No reinforcements yet.
Just until Monday will do, thanks!
Ah ha! I figured it out!!
For whatever reason it's trying to use my old credit card.
If you could switch it so that it uses the most recently added payment method that would be awesome!
Also, no need to hold it any longer it can ship whenever is convenient, I'm good now.
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Hello Captain Yesterday,
I have lifted the suspension on the order. It is late enough in the day that the order won't ship before Monday though.
No hurry, Thank you!
Have a great weekend!!
Edit: For clarity, it will be using the new payment method and not the older one, which can be deleted if you want.
Never mind, I figured it out, thanks for your help! Hopefully you get a raise for all the hard work you've been putting in!