Order 7747710


Customer Service


Hey there. I just added new subscriptions for the 2E stuff, but it would not let me select the 2E Core Rulebook as the first for the Rulebook Subscription. Or more correctly, it let me select it until I got to the shipping screen, then changed it back to Planar Adventures. Since I already own PA, can you folks switch it over for me?

Also, I wanted to do the maps subscription, but apparently I can't get a physical copy of the Fall of Plaguestone anymore? Is that going to be an option again?

-Cheers, Key


Okay, so according to an email, Planar Adventures has already shipped, so it looks like it's too late to do anything about that. Ah well, I'll survive.

What I need to know now though is when and how I will get the 2E books? Beyond just needing them to run games, I also need to make sure I have money in the account when they are charged.

-Cheers, Key

Customer Service Representative

Hello Keylac,

I'm sorry we weren't able to stop the Planar Adventures book before it shipped out to you. If you'd like to return the book, we can absolutely refund the book and any additional shipping to return it.

I have created the order for your 2e books and will ensure they leave the warehouse promptly to limit any delay this caused for your order. You should soon receive a confirmation email for this order. Please let me know when you're ready for the order to ship and charge. Thank you!


Sam Phelan wrote:

Hello Keylac,

I'm sorry we weren't able to stop the Planar Adventures book before it shipped out to you. If you'd like to return the book, we can absolutely refund the book and any additional shipping to return it.

I have created the order for your 2e books and will ensure they leave the warehouse promptly to limit any delay this caused for your order. You should soon receive a confirmation email for this order. Please let me know when you're ready for the order to ship and charge. Thank you!

Heyo Sam.

Eh, not worried about the Planar adventures. Tomorrow (Thursday) will work fine for the new order.

-Cheers, Dave

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