and now my shipping confirmation email thingy has come through without any changes. Please can someone look at this? Order 7886097 is both the order number and name of the original thread
Hello Ngodrup,
I'm sorry we missed your post. Interestingly, when I found it tried to load it up, it had some technical difficulty doing so...which may explain how we missed it originally. I was able to get into it another way.
1. I will apply the Paizo Advantage discount and refund any overcharged amount.
2. It was both the GM screen and the Pawn collection that are not categorized as books. We would have had to remove both items to avoid marking this on the customs report. I'm sorry, if this is what you would have preferred, that we did not get to it before it was shipped.
I would certainly have preferred it, I will now have to pay a huge customs charge on the whole package, which is waived if the package is only books :( is there anything you can do to correct it?
(P.S. thanks for sorting out the Paizo Advantage thing!)
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Hello Ngodrup,
We were able to catch the package before it left the warehouse, (whew!) and could take out the unwanted items. I'm sorry for the scare there! I'll send you an updated confirmation email shortly that'll be a brand new order number. We are going to "return" everything we have charged for, and we'll have a "new" order using store credit, and we'll refund any charges to your card for those items that we are removing.
AMAZING! Thank you so much! :D you've made my day :) and saved me about $60 in customs charges!
Hope you have a wonderful day!
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Thank you so much for your patience and understanding, and for working with us to figure it out! We understand how big of an issue this could have been for you, and we're so pleased we could help mitigate that. Diego did a lot of the work to find it and parse out the order, so I'll pass most of your thanks along to him.