Items on Sale not showing any discount in the shopping cart when going to purchase


Customer Service


Hi all,

I currently have a number of items loaded in my shopping cart to take advantage of the discounts on offer currently and a few of them do not show the sale discount at all when I have placed them in my shopping cart and proceeded to the checkout. I have only gone as fare as shipping details to see if this changed but it didn't and I won't proceed further if the advertised discounts aren't being honored.

Hope you will be able to rectify this so I can complete my order.

Thanks

Customer Service Representative

Hello Bacchreus,

During the time you are referencing, we were experiencing a technical issue, site-wide, which was applying an apparent 15% discount to all displayed prices. This was not an actual discount or promotion which was on, and only affected product page display prices. As this was a display error rather than a price change, correct prices displayed in the cart. We have since corrected the display issue. I understand this is very disappointing and I’m sorry for any confusion or inconvenience.

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