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so I put some things in my cart, proceeded to the checkout, but when I hit the 'place order' button, it seems to just reload the same page, and another hold has been put on my bank account.
I'm not sure what's going wrong. Nothing's added to my order history, and the pdfs don't appear in my digital materials page. I thought I had updated all the addresses correctly too. I would just like to know what's going on.
Hello Kahina,
Your card is being declined due to failing the address verification system. Usually this happens when the billing address attached to your card does not match what the bank has on file.
You have not been charged. What you are seeing are authorizations. Each time you try to submit the order your bank gets ping to make sure the card is valid. When this happens most banks will put a temporary hold on the funds, which can look like a pending transaction on your end. Because the card was declined we cannot finalize those authorizations. If not finalized they expire and the holds are released. How long this takes is entirely up to your bank. I suspect that has already happened for you though.