Could you please reply to the emails from themaskedferret[at]tmf[dot]space about resetting that account's password so they can log in? It has been a week, and no one has responded to multiple emails to customer.service@paizo.com.
We are still working through an extensive backlog, but it appears we were able to get to your email. I'm mostly responding here so we have record that we got to this! Thank you for your patience!