Problems paying with new cards

[EJDean]

Hi,

My card expired, so I tried to use a new card, but so far both have been declined, despite working perfectly well on other sites. Can you let me know what the decline message is? I've had issues before with Paizo's overly strict address matching (I'm in Ireland), but the address hasn't changed.

If I can't get the new card working, I won't be able to continue my subscriptions.

Kind regards,
Evan

[EJDean]

Can I please get a response to this? I'd really like to pay for my subscriptions.

[Sam Phelan]

Hello EJ Dean,

The decline reason that was provided for the new card was indeed an Address Verification system check issue, indicating that the billing address we have is not the same one your bank has on file for the card. While I noticed the address hadn't changed, the card has, so it may be possible that your bank has the address written slightly differently for this new card. As I cannot see your banks information, it's very difficult for me to provide specific guidance on what has happened with the billing address.

[EJDean]

OK, I'll take this conversation to email, so I can provide more information.

Thanks Sam!