Order 7900799


Customer Service


Everything has been going pretty well lately for the shipping cost calculations, but one got through with an error. Package 1 of 2 is calculating high by about $8-10 in Order 7900799. If you could take a look and fix it, that would be great. Thanks.

Customer Service Representative

Hello Fran,

I was not able to stop the order before one of the packages shipped. I moved the remaining items to another order to avoid any further technical difficulties, and waved the shipping on the second package to even out costs after the calculation error. This also caused you to overpay by about $6 on the first order, so I returned this amount in store credit and applied it to the package that had not yet shipped.

You should receive a new confirmation email for the order I moved the items to. Let me know if you have any questions or concerns. Thank you!

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