Order missing from My Orders

[cartmanbeck]

Hi!
I ordered a Pathfinder Adventure Chest on Monday evening, using a gift voucher from PaizoCon. I just realized that I never got a confirmation from the order, though, and I'm not seeing the order in my account. The voucher still shows as redeemed, and the $10 store credit I had was also used up. Any help would be appreciated!
Tyler

[Sam Phelan]

Hello cartmanbeck,

I see the voucher attached to your cart, but I do not see any items in your cart. There is no submitted order for the Adventure Chest on your account. I think you should be able to just add the adventure chest ot your cart and complete checkout.

Please let us know if this gives you any further difficulty.

[cartmanbeck]

Hmm, it doesn't seem to want to finish the order for me. It keeps sending me back to the page with the big red "Place Your Order" button every time I click that button. It's not giving me any error messages, though. Any suggestions?

[Katina Davis]

Hey there cartmanbeck,

I took a look into your cart, and the error message I'm seeing on my end is that there's a "general decline of the card, no other information provided by the issuing bank." I tried to submit the order on our end, but I got the same error message as well. I would contact your bank to see if they can give you any advice, and if not we'll have to talk to our tech team and see if there's anything else on our side that may be interfering.

Please don't hesitate to let us know if there's something we can do to help move things along. Thanks!

[cartmanbeck]

Well, don't I feel dumb. It was the credit card, of course. Should have noticed I was using an old one. Thanks a bunch as always!

[Katina Davis]

Hi cartmanbeck,

No worries! I looked into your account, and it does seem that you were able to update your card and place the order successfully. Just let me know if there's anything else I can help out with. Thanks!