Hi! I recently tried to purchase a .pdf book from y'all, but the payment screen during checkout said that the charge had been declined - but my bank statement shows an authorized charge in the amount of the purchase to Paizo? Imgur link: https://imgur.com/a/ntE6g6Y
Hello Kelly and Tyrant Belial,
It looks like we have the same issue going on for both of your cards.
Your card was declined because it did not pass the Address Verification System (AVS) check. This indicates that there is a discrepancy between the billing address entered for the card on Paizo.com and the billing address your bank has on file for the card. It looks like you were both able to adjust your payment method and get orders submitted recently. If you are still struggling with this still, please let us know!
The transactions you are authorizations or holds, which occur each time our card processor is asked to contact your bank to check if the card is good. When this happens, many banks choose to put a hold on the funds for the expected charge. However, because your card was declined, we cannot finalize these charges. Authorizations typically reverse a few days after they appear, when your bank chooses to release the funds.
If you have any questions or concerns, please let us know. Thank you!