Order 7724842

[Fran Crowe]

I have 2 packages from this order that appear to be lost in package limbo. I've been waiting patiently since March 19th, but the last update on tracking was March 24th. Can you look into this? Could they possibly have been returned?

Thanks,
Fran

[Sam Phelan]

Hello Fran,

I took a look and could find no additional information on the location of your packages and they are outside their estimated delivery time by a few days now. I have set up a replacement for the missing packages. You should soon receive a confirmation email for this replacement.

If the original shows up, please let us know. Thank you!

[Fran Crowe]

Sam Phelan wrote:

Hello Fran,

I took a look and could find no additional information on the location of your packages and they are outside their estimated delivery time by a few days now. I have set up a replacement for the missing packages. You should soon receive a confirmation email for this replacement.

If the original shows up, please let us know. Thank you!

After 2 weeks in limbo with no updates the packages suddenly appeared in my town. I think USPS sent them to the wrong hub after the UPS hand-off and they got stuck there. Not something I've seen in the dozens of packages I've received from Paizo.

They are out for delivery, so I think it's safe to cancel the replacement order. I'll let you know if there are any issues. Thanks for your help!

-Fran

[Sam Phelan]

Hello Fran,

I caught the replacement before it left the warehouse. We cut it close, warehouse helped me pull it out of a shipping bin (this means you may have gotten a shipping confirmation email, but I did actually get the chance to stop the package)! Thank you for letting us know the package is finding its way to you!