Hello,
I have Reign of Terror in my sidecart but it should be being shipped along with my subscription items.
Can we get the book moved to the order to actually get to me along with my subscription items?
Thanks,
Richard..
Hello RAdeMorris,
The item you are referring to is an item which we must acquire from from a distributor before it is in our warehouse to ship out to you. The time estimate for acquiring this item is given on the product page for the item. In this case, the estimate for when it can be in our warehouse is 5-23 business days from when the order was placed. Once the item is in our warehouse, it's stock is changed and a copy is promised to your sidecart.
When the subscription auth runs, it checks for items which are already in this state. As we are still waiting for the "Reign of Terror" book to be in our warehouse, the order generation process did not add the item that it knows is not yet in our warehouse.
As the expected shipping window for this month's subscription items goes out to the 22nd, what I can do is add the Reign of Terror book to this order, but the entire subscription order will wait until that item comes into our warehouse. Once it does though it will rejoin the queue as normal.
Alternatively, we can let the item wait in the sidecart for one more month. At which point it will be in our warehouse and know to generate with April subscription items.
Please let me know which you prefer!
Hi Sam,
I’d be okay with getting the Reign of Terror book with the April subscription items.
Thank you,
Richard..