Hello Cylerist,
I have canceled the requested subscriptions, including the Module subscription in your other thread. You should soon receive an email confirming this change to your account. Do you have a reason you are comfortable sharing for canceling?
If you have any questions or concerns, please let us know. Thank you!
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Hello Cylerist,
I have canceled the requested subscriptions, including the Module subscription in your other thread. You should soon receive an email confirming this change to your account. Do you have a reason you are comfortable sharing for canceling?
If you have any questions or concerns, please let us know. Thank you!
Everything looked fine March 8th
BUT..
For some reason ALL my subscriptions were canceled on March 11th, this also canceled my subscription order that was pending.
I have since re-subscribed to what I wanted to keep and am trying to get my items shipped out ASAP.
Not sure what happened - can you look into it and push my order out quickly.
Thanks
Hello Cylerist,
I see what happened. It appears that you posted on the boards and sent us an email. While this is usually fine and we catch these duplicate requests, it appears that there was some confusion in our department, and additional subs were canceled after I canceled your requested subs.
I have resolved the issue, reinstated your subs, removed the duplicates and put your order in the hands of the warehouse to ship immediately. I have also waived the shipping on the order due to the mixup. Thank you for your patience!
Please let us know if you ever notice anything odd.