Order #7580487


Customer Service


Is it possible to get this shipment actually sent to me? I am missing my physical copies that were part of this order, but my digital copies are in my downloads.
Thanks
Phillip

Customer Service Representative

Hello Blu4lyf,

I took a look at your order, and it appears the order in question was returned to us with the box merely marked as, "Return to Sender." We attempted to email you to inform you of this return on February 15th, 2019. I'm sorry if this email communication was lost.

I have set up a replacement for the returned order. Please ensure that the shipping address on the order confirmation email that you will receive for this order is correct. If there are any adjustments that need to be made, please let us know. Thank you!


Sam,
Thank you looking into this and getting this sorted out so quickly. I have no idea why the box would have been returned, unless the postal service failed to deliver to the correct address.

I did a search through my email and found the email you referenced. I can only figure that when it came in, I just assumed it was the announcement that my order was under way.

As always, the Paizo customer service is top-notch.
Thank you!

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