Please cancel my subscription and refund my fees


Customer Service


Hello:
Why do I receive a credit of about 18-20USD for a credit card?
Then the source is paizo redmond?? I would like to ask, are you stealing my credit card or your subscription is a fee??
If the subscription is for a fee, please cancel it, and please refund me the fee.

Customer Service Representative

Hello s07901823,

You do not have a subscription. You have placed an order for some items, but this has not started and you are not currently involved in any of our subscriptions.

The order you placed shipped int 2 packages. One was the Hydra, which had the total purchase and shipping costs of $45.76. The next package contained the Rime Hounds and Couatl. This package charged items and total shipping at $18.03. I assume this amount is the amount you are concerned about.

This charge may appear on your account as 2 separate transactions, due to them being shipping in two separate packages, but the charges are only for the order you have placed for the miniatures, and you have not been charged any extra than the price quoted to you on your confirmation email.

If you have any questions or concerns, please let us know. Thank you!

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