Wilderness Origins book received damaged

[MercLordDeadboy]

Good morning. I had received the Wilderness Origins book and as I began to thumb through it, I noticed that some pages were folding in and when I would straighten them out the pages were actually larger then the book. Would you be able to provide an undamaged copy? Thanks.

[Sam Phelan]

Hello MercLordDeadboy,

I'm sorry to hear that your book seems to have some miscuts! Could you please send pictures of the error to [e-mail] so we can document the printing error?

I'll keep an eye out for your email and we'll set you up with a replacement. Thank you!

[MercLordDeadboy]

Sam Phelan wrote:

Hello MercLordDeadboy,

I'm sorry to hear that your book seems to have some miscuts! Could you please send pictures of the error to [e-mail] so we can document the printing error?

I'll keep an eye out for your email and we'll set you up with a replacement. Thank you!

I don't have a way of doing that. I am low-tech. I can send it back if you would like. I would just need an envelope.

[Sam Phelan]

Hello MercLordDeadboy,

We do not request damaged product to be returned, so there's no need to worry about that. I have set up a replacement in your sidecart. If you have any questions or concerns, please let us know. Thank you!

[MercLordDeadboy]

Sam,

Thank you. I have another question, though, I received the 1st for the new AP and the lower third around the right side was nastily bent. I checked the UPS package that it came in and it seemed find. It looked like it may have been damaged during packaging. Is is possible to get an undamaged book for the first segment? I had the extremely rare occurrence in the past, however, not 2 items in a row. I'm somewhat concerned that this is happening as the second edition is coming out.

[Sam Phelan]

Hello MercLordDeadboy,

If this damage occurred prior to packaging, this was likely a rare fluke, as most damage occurs during transit. Images of the damage would help us figure out what may have occurred. Regardless, we are happy to help on the occasion it happens. I will add a replacement copy of this most recent AP volume to your sidecart as well. When items ship in packages with multiple items, they often fair better and avoid bending during the transit process.

If you find that your packages are frequently arriving damaged, documenting them with images that we can record will become more important. If you find this is a regular issue during transit, communicating with your local post office may be helpful in some cases, such as in cases where postal workers regularly bend APs to fit in mailboxes, despite the "Do Not Bend" warning.

The replacement is in your sidecart. Thank you!

[MercLordDeadboy]

Sam Phelan wrote:

Hello MercLordDeadboy,

If this damage occurred prior to packaging, this was likely a rare fluke, as most damage occurs during transit. Images of the damage would help us figure out what may have occurred. Regardless, we are happy to help on the occasion it happens. I will add a replacement copy of this most recent AP volume to your sidecart as well. When items ship in packages with multiple items, they often fair better and avoid bending during the transit process.

If you find that your packages are frequently arriving damaged, documenting them with images that we can record will become more important. If you find this is a regular issue during transit, communicating with your local post office may be helpful in some cases, such as in cases where postal workers regularly bend APs to fit in mailboxes, despite the "Do Not Bend" warning.

The replacement is in your sidecart. Thank you!

Thanks, Sam. I appreciate the assistance. I am looking forward to this AP.