Issue with Order 7630504


Customer Service

Liberty's Edge

Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber

Just a minor thing. The post office just dropped off the order, and when I was flipping through everything I noticed that one of the two Vilderaro pawns was missing from the sheet in my Against the Aeon Throne Pawn Collection.

Paizo Employee Customer Service Representative

Hello IconoclasticScream,

Thanks for letting us know! I've got a replacement order set up to be sent out to you as soon as possible. Once that's been processed for shipment, you should receive a confirmation email to let you know that it's on the way. Please don't hesitate to ask if there's anything else we can help out with in the meantime.

Thanks!

Liberty's Edge

Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber

Is it weird that since UPS dropped the package off to USPS on January 26 there's been no further updates? So far, no delivery. :/

Customer Service Representative

Hello IconoclasticScream,

The order is significantly outside of its estimated shipping window. Since it has still not arrived to you, I have a set up a replacement for the order in your sidecart. We are going to be generating subscription orders for February tomorrow. Please let us know if the original order arrives in the meantime. Thank you!

Liberty's Edge

Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber
Sam Phelan wrote:

Hello IconoclasticScream,

The order is significantly outside of its estimated shipping window. Since it has still not arrived to you, I have a set up a replacement for the order in your sidecart. We are going to be generating subscription orders for February tomorrow. Please let us know if the original order arrives in the meantime. Thank you!

Thanks, and will do. And thanks again!

Liberty's Edge

Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber

Unbelievably, the original replacement shipment was delivered this morning. If it's not too late you can cancel the replacement replacement order, #7694181. Thanks again for everything!

Customer Service Representative

Hello IconoclasticScream,

No problem! The package hadn't yet left. I'm glad that the original one showed up, but I'm sorry it was later than we anticipated.

Community / Forums / Archive / Paizo / Customer Service / Issue with Order 7630504 All Messageboards
Recent threads in Customer Service