Hello Paizo,
I made this order more than 1 month ago and still haven't received anything.
Can you tell me what's the situation on it ?
Hello Noir le Lotus,
Our records indicate that this order was shipped out to you on December 7th. The shipping method for the order has up to a 36 business day shipping estimate. Due to the holidays around the end of the year, this business day count is a bit elongated from usual. We are at about the 26th business day as of today. This order is likely still on its way to you.
If the order has not reached you in the next 10 business days, please let us know and we will look into setting you up with a replacement for the lost items. Thank you!
Ok, thank you very much for this quick response !!
Hello Paizo,
More than 1 month has passed and my mailbox is still empty.
Hello Noir le Lotus,
I'm sorry that the package didn't make its way to you. I have set you up with a replacement order. You should receive a confirmation email for this replacement order shortly. Please review the shipping address for accuracy.
Please let us know if you have any questions or concerns. Thank you!
Hello Paizo,
I just changed place and I realized that I didn't get any news from this order since february ...
Do you have any news ?
Hello Noir le Lotus,
We shipped out that replacement order back in February. It should have arrived at the latest in April. If it hasn't yet, what we can do is send another replacement by the next cheapest shipping method. Hopefully the change in shipping method will encourage the package to arrive. You should soon receive the confirmation email for the this order. Please ensure that your shipping address is still accurate. If you have any questions or concerns, please let us know. Thank you!
Thank you for your response.
I updated my shipping address before posting so it should be ok.
Hello Noir le Lotus,
The address you recently added was not the default one attached ot the order. I just sent a new confirmation email. Please confirm that this address is the correct one to ship to now.