Customer Service Representative
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The following information, including dates and expected products, is what we currently estimate and may change.
•Paizo Subscription Products•
Pathfinder Products
•Pathfinder Adventure Path #138: Rise of New Thassilon (Return of the Runelords #6 of 6)
•Pathfinder Campaign Setting: —
•Pathfinder Player Companion: Wilderness Origins
•Pathfinder Maps: Flip-Mat: Flip-Mat: Tavern Multi-Pack
•Pathfinder Roleplaying Game: —
•Pathfinder Modules: —
•Pathfinder Pawns: —
•Adventure Card Game: —
•Adventure Card Game Class Decks: —
Starfinder Products
•Starfinder Adventure Path #12: Heart of Night (Signal of Screams #3 of 3)
•Starfinder Roleplaying Game: —
•Starfinder Accessories: Against the Aeon Throne Pawn Collection
•Starfinder Maps: Flip-Mat: Jungle World
•Non-subscription Paizo Products•
•Pathfinder Roleplaying Game Ultimate Campaign Pocket Edition
•Pathfinder Roleplaying Game Ultimate Intrigue Pocket Edition
•Subscription Product by other Publishers•
•Comics: —
•Battles: —
•Miniatures: Legends: —
•Non-subscription Product by other Publishers•
•Miniatures: —
•Authorization (Order Spawning) Date: Thursday, January 10th
•Begin Shipping Estimate: Monday, January 14th
•End Shipping Estimate: Friday, January 25th
•Street Date for Paizo Products: Wednesday, January 30th
Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please start a new thread.
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Customer Service Representative
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Looks like our report crashed sometime around 1am this morning, so I'm working on getting everything in place to start it back up again. If you haven't received your confirmation email yet, you're likely just in the group of folks it hasn't reached yet. I'll keep this thread posted as the day goes on, and I'll letcha know when we're all done. Don't hesitate to ask if there are any questions in the meantime!
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Customer Service Representative
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Our report is still crawwwwwwwwwling along, but unfortunately is not finished yet. It's pretty close to the end, but one of us will be sure to poke our head in tomorrow to make sure that it finishes up and doesn't crash.
In the meantime, just let us know if you see anything wonky on your confirmation emails so we can look into them before we start shipping on Monday.
Thanks for your patience everybody, I hope you all have a marvelous weekend!
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Customer Service Representative
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Looks like our report crashed less than 15 minutes after I left last night ಠ_ಠ
I've started it back up and it's humming along happily at the moment. We'll keep checking in on it to make sure that it finishes up. For the folks who have commented about their orders, we'll be sure to look at those first thing on Monday so we can make sure any potential problems are ironed out before we start shipping.
Hope everybody is having a great weekend! ☆*･゜ﾟ･*(^O^)/*･゜ﾟ･*☆
-Katina with no R :P
Like sanwah68, I'm Australian and all my items are shipping independently, which has never happened before.
Customer Service & Community Manager
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The order creation finished on Saturday evening. If you were expecting an order to be created and it is not in your order history, please let customer service know.
We're going to get started shipping either late this afternoon or early tomorrow to give folks who had orders created Friday and Saturday time to contact us with changes and for the warehouse to ship some of the regular orders that were placed last week when the warehouse was doing inventory.
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Customer Service Representative
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Hey folks, we're working with our tech team and warehouse to figure out what is going on with shipping at the moment. So far, our system has been telling us that these orders are going out via the cheapest methods, so we're just trying to vet things and make sure we have all the correct information.
Thank you for your patience! I'll update you once we know a bit more.
My subscription order looks to be shipping in 4 separate packages, too, just in case that gives you an extra data point to look into.
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Customer Service Representative
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After talking to tech team and warehouse, it seems that these orders are actually going by the cheapest method by splitting up into separate packages. Our tech team made some updates to our shipping recently, and it seems that with the new info they input, it is actually cheaper for some international orders to be sent out in multiple envelopes instead of bundling together in a box.
We apologize for any confusion this may have caused! For the time being, it does seem that these are going to be the best options for shipping. If anybody wants to check which other shipping options are available for a given order, let us know and we can work with you to pick the one you prefer.
To answer Kevin's question: yes, subscriptions have started shipping so folks should start receiving their shipping confirmation emails as they roll out.
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Are orders still shipping? I usually get my shipping notice earlier than now but mine's still sitting in pending status and I just want to confirm that there isn't a problem with it.
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Customer Service & Community Manager
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We were having an issue with packing slips getting generated for all orders that were ready and just did a code roll yesterday that has resolved the issue. We had the last batch of stuck orders kick out this morning and the warehouse is jamming on them now. I just checked and your order is in this batch so you should see it ship out by EOD today.
Thank you for your patience!
Thank you.
I assume that you are still shipping? I (apparently incorrectly) jumped to the conclusion that you were finishing it up yesterday. My order is still pending at the moment.
And shipped. Thank you again.