Hello there, successfully redeem some gift sertificates from past convencion to buy some books/accessories for my local community, but store credit balance won't change
Customer Service Representative
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Hello Valeor,
Thank you for letting us know! I've taken a look, and this seems like something I am going to have to investigate a bit with our tech team tomorrow. I will be sure to follow up as soon as I have some more information for you. Please don't hesitate to ask if there is anything else I can help out with in the meantime.
Thanks!
-Katina
Waiting for updates
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Customer Service Representative
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Hello Valeor,
I'm sorry we have not had an answer for this yet. I'm working with our tech team but unfortunately we are still trying to figure out exactly what is going on. Once I have more information for you, I'll be sure to let you know. I apologize for any inconvenience this may have caused!
Thanks!
-Katina
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Customer Service Representative
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Hi Valeor,
Our tech team is still looking into what may have caused the initial problem, but I wanted to let you know that I have tinkered with things a bit so that you should now be able to submit your order. The gift certificates weren't going through, so I granted the store credit to your account manually, and then allocated the total to be used toward your order once it is placed.
You should be able to finish up your shopping and attach a payment method to pay for the remaining total. Please don't hesitate to let me know if you have any issues getting the order to go through.
Thanks so much for your patience!
Ok, now it solved)